Our general terms and conditions

Article 1: General provisions

These general terms and conditions apply to all services offered under the name ATOLO NV, with registered office at Tervurenlaan 36/18, 1040 Brussels, VAT number BE 0845.433.885, hereinafter referred to as "ATOLO".

ATOLO's services are exclusively governed by the general terms and conditions of ATOLO NV, which are also published on the website atolo.eu.

Without prejudice to the application of any special conditions included in a separate written agreement, these general terms and conditions apply to every offer, quotation, or agreement between ATOLO and the client. In case of conflict between these general terms and conditions and any separate written agreement, the provisions of the separate written agreement shall prevail. The potential invalidity or unenforceability of any provision of these general terms and conditions shall not affect the validity and enforceability of the remaining provisions.

Unless otherwise agreed in writing, the legal relationship between the parties is governed by these general terms and conditions, which the client declares to have read and fully accepted.

Article 2. Course registration

Course registration is completed by signing the order form and returning it to your ATOLO contact person by email. Changes to the signed order form (number of participants, hours and sessions, intake meetings and/or rescheduling, address, etc.) are only possible with the agreement of your ATOLO contact person, who will prepare a new purchase order if necessary. Address and/or number of participants can only be modified until the day before the training starts. After this point, no changes are possible.

Article 3. Invoicing and payment

3a. Invoicing

• In-company training (within a single company) is invoiced on the start date of the training for the full amount.
• Unless expressly agreed otherwise, invoices must be paid within thirty (30) calendar days from the invoice date.
• Open training (where participants from different organisations take part together) must be paid before the training begins. Access may be refused if payment is not received.

3b. Objections

If the client disputes the invoice, they must notify ATOLO in writing by registered letter within fifteen (15) calendar days of the invoice date.

3c. Late Payment

From the due date, interest is automatically due without prior notice, at the statutory interest rate. Unpaid invoices will also be increased by 10% (minimum €350) as compensation for extrajudicial recovery costs.

ATOLO cannot be held liable for incomplete or incorrect invoicing details provided by the client. If the client requests correction of an issued invoice, an administrative fee of €150 will be charged.

3d. Suspension for Non-Payment

If the client fails to pay invoices on time, ATOLO reserves the right to suspend its services until full payment is received, without any right to compensation.

Article 4. Rescheduling, suspension and cancellation 

Article 4a. If the Client Reschedules or Cancels

Rescheduling – Group Training (webinars, day training, multi-day programs)

• Rescheduling must be requested at least 10 working days in advance.
• If requested less than 10 but more than 5 working days before the start: 50% surcharge.
• If requested less than 5 working days before the start or during the programme: 100% of costs are due.

Rescheduling – Individual Coaching (1–3h sessions)

• May be rescheduled up to 48 hours before the session (or Friday 12:00 noon if the session is on Monday).
• Rescheduling is limited to max. 25% of the total programme duration.
• Beyond this, sessions are considered delivered and fully due.

Cancellation – Complete Cycle

• Less than 3 weeks before start: 50% of fees due.
• Less than 10 working days before start: 60% of fees due.
• Less than 5 working days before start: 100% of fees due.

Temporary Suspension 

ATOLO may, in exceptional cases (e.g., illness, maternity leave, force majeure), allow a temporary suspension of a training cycle for up to 6 months. After this period, the sessions are deemed delivered and the cycle is irrevocably closed.

Transfer of Remaining Hours 

If a participant discontinues training, the remaining hours may be transferred to another employee, subject to:

• An administrative fee of €300.
• Hours must be used within the originally scheduled end date + 60 days.
• Transfer is only possible within the same training formula (unless agreed otherwise, in which case additional costs may apply).
  If no replacement participant is introduced within 60 days after the last session, the cycle is deemed completed.

All rescheduling/cancellation requests must be made in writing to: welcome@atolo.eu.

Article 4b. If ATOLO Cancels

ATOLO cannot cancel an accepted assignment except in cases of trainer illness or force majeure. If so, ATOLO will immediately inform the client and seek a solution (qualified replacement or alternative date).

The client may choose another trainer or reschedule with the same trainer. No compensation is owed for lost income or external costs (e.g., venue, catering, accommodation). Clients are advised to negotiate flexible cancellation terms with external suppliers.

Group Training: webinars, day training, multi-day programs

Training can only be rescheduled if the request is submitted at least 10 working days in advance. If the request is not made in time, the following rules apply:

• Less than 10 but more than 5 working days: 50% surcharge applies
• Less than 5 working days or during the training program: full cost is charged

Individual Coaching (including individual coaching sessions as part of group programs)

Rescheduling coaching sessions (1-3 hours/session) can be requested up to 48 hours before the session start time (or by Friday 12:00 PM if training/coaching is on Monday) and for no more than 25% of the total training duration. Otherwise, sessions are considered delivered and 100% of the agreed price is due.

Article 5. Limitation of liability

ATOLO’s contractual and non-contractual liability is limited to the amount paid by the client for the relevant services. ATOLO cannot be held liable for indirect, consequential, or profit losses. 

Article 6. Confidentiality and data protection

Both parties guarantee and declare that they will comply with all their respective obligations under the European General Data Protection Regulation 2016/679.

All information that one party provides to the other party, orally or in writing, regardless of its nature, will be considered confidential. The parties will treat the information as strictly confidential and use it exclusively within the framework of the training to optimize training impact.

This article remains in effect during the duration of the agreement and for a period of five (5) years after its termination.

Both parties undertake to comply with their obligations under the European General Data Protection Regulation (GDPR – Regulation 2016/679).

Article 7. Force majeure

Neither party is liable or considered to be in default for late or non-performance of obligations as a direct or indirect result of force majeure. A party invoking such force majeure will notify the other party, stating the reason. They will make reasonable efforts to avoid or limit the impact of the force majeure and resulting damage.

Article 8. Applicable law

These General Terms and Conditions and the contractual relationship between ATOLO and the client are governed by Belgian law.

Any disputes will be submitted exclusively to the territorially competent courts of ATOLO NV’s registered office. However, the parties shall first seek to resolve disputes amicably.

Article 9. Complaints procedure

Complaints regarding delivered services must be submitted in writing with justification to welcome@atolo.eu within fifteen (15) calendar days after execution of the relevant service. After this period, the service shall be deemed accepted by the client.