Our general terms and conditions

Article 1 – General provisions

These general terms and conditions apply to all services offered under the name ATOLO NV, with registered office at Avenue de Tervurenlaan 36/18, 1040 Brussels, VAT number BE 0845.433.885, hereinafter referred to as "ATOLO".

Without prejudice to the application of any special conditions included in a separate written agreement, these general terms and conditions apply to every offer, quotation, or agreement between ATOLO and the client. In case of conflict between these general terms and conditions and any separate written agreement, the provisions of the separate written agreement shall prevail. The potential invalidity or unenforceability of any provision of these general terms and conditions shall not affect the validity and enforceability of the remaining provisions.

Unless otherwise agreed in writing, the legal relationship between the parties is governed by these general terms and conditions, which the client declares to have read and fully accepted.

Article 2 – Course registration

Course registration is completed by signing the order form and returning it to your ATOLO contact person by email. Changes to the signed order form (number of participants, hours and sessions, intake meetings and/or rescheduling, address, etc.) are only possible with the agreement of your ATOLO contact person, who will prepare a new purchase order if necessary. The address and/or (number of) participants can only be modified until the day before the start of the training. After this point, changes are no longer possible.

Article 3 – Invoicing and payment

3a. Invoicing

• In-company training (within a single company) is invoiced on the start date of the training for the full amount.
• Unless expressly agreed otherwise, invoices must be paid within thirty (30) calendar days after the invoice date.
• An invoice for an open training (where participants from multiple organisations attend together) must be paid before the start of the training. Access to the training may be denied if the aforementioned condition is not met.

3b. Disputes

If the client does not agree with the invoice, they must dispute it in writing by registered letter within fifteen (15) calendar days of the invoice date.

3c. Payment

From the due date, interest is automatically due without prior notice, at the statutory interest rate. Unpaid invoices will also be increased by 10% (minimum €350) as compensation for extrajudicial recovery costs.

ATOLO cannot be held liable for incomplete or incorrect invoicing details provided by the client. If the client requests correction of an issued invoice, an administrative fee of €150 will be charged.

3d. Suspension in case of non-payment 

If the client fails to pay invoices on time and in full, ATOLO reserves the right to suspend its services until full payment is received, without any right to compensation.

Article 4 – Postponement, suspension and cancellation

4a. If the client cancels

 1. Sessions from 1 to 3 hours

• RESCHEDULING a session
  • Rescheduling of a training/coaching session can be requested up to 48 hours before the start time of the session (or at the latest Friday before 12 noon if the training is on Monday).
  • Rescheduling is possible for a maximum of 25% of the total duration of the training.

  • If the request is made too late or the permitted percentage is exceeded, the session will be considered given and the full amount is due.

     

• TEMPORARILY SUSPENDING a running cycle

  • ATOLO may, at the client's request, exceptionally allow a cycle to be temporarily suspended (sick leave, maternity leave, force majeure, etc.). This can be done for up to six months. After that, the training and any remaining sessions will be cancelled.

     

• CANCELLING a running cycle
  • If a participant does not complete his/her training due to circumstances, the client can transfer the remaining hours to another employee/participant, subject to the following rules:
    • an administrative fee of €300 will be charged, in addition to any extra costs such as intake, test, final report, attendance monitoring, and access to the online platform.
    • The transferred hours must be taken within the originally planned end date, plus 45 days .
    • Transfers are only possible within the same training formula . If, for reasons of pedagogical or organizational value, a different training formula is agreed upon, an additional cost may be charged.
    • If no replacement is appointed within 60 days of the original participant's last session , the cycle will be considered terminated and any remaining hours will be forfeited.

2. Intensive training: a series of half-day (+3h) or full-day sessions

• RESCHEDULING one or more training days

  An intensive training course can only be rescheduled if the application is submitted at least 10 business days before the start date . If the application is submitted later, the following conditions apply:

  • Less than 10 working days but more than 5 working days in advance : a surcharge of 50% will be charged.

  • Less than 5 working days in advance or during the process : the full amount will be charged.

     

• CANCELLING a complete cycle

  In the event of cancellation of the entire training, the following rules apply.  ATOLO will invoice:

  • Less than 3 weeks: 50% of the total amount
  • Less than 10 working days: 60% of the total amount
  • Less than 5 business days: 100% of the full amount

3. Webinars and workshops

• RESCHEDULING a webinar or workshop

  A webinar or workshop can only be rescheduled if the rescheduling request is correctly submitted at least 20 business days before the start date. If the request is not submitted in time, the following rules apply:

  • Less than 20 working days but more than 10 working days: a surcharge of 50% will be charged

  • Less than 10 working days: the full amount will be charged

     

• CANCELLING a webinar or workshop
  • Less than 6 weeks: 50% of the total amount
  • Less than 5 weeks: 60% of the total amount

  • Less than 4 weeks: 100% of the full amount

    Regardless of the cancellation period, the preparation time for the webinar or workshop will always be charged proportionally based on the time already invested.

4b. Commercial Flexibility in Rescheduling

In certain cases, ATOLO may, solely on its own initiative and without any obligation, decide to apply more flexible rescheduling periods than provided for in these terms and conditions. If such commercial flexibility is offered, this will be explicitly stated in the relevant quotation or agreement. Such deviations are purely commercial in nature, cannot be enforced or considered as a precedent, and do not alter the formal provisions of this document.

4c. If ATOLO Cancels

ATOLO cannot cancel an accepted assignment except in the event of illness of the trainer-coach and/or force majeure. If the trainer is unable to provide the scheduled training, ATOLO will immediately inform the client. ATOLO will make every effort to find an adequate solution: either by proposing a qualified replacement or by proposing an alternative date. However, the client always retains the right to choose a different trainer or a different date with the same trainer. In such cases, no compensation is due, neither for lost income nor for external costs incurred by the client.

Limitation of liability for external costs

If the client chooses to book an external location or incur external costs as part of the training (such as room rental, catering, overnight stays, audiovisual equipment, etc.), this is entirely at the client's own risk and expense. ATOLO has no control over these choices and cannot be held liable for any compensation or reimbursement of these costs, even in the event of cancellation or force majeure (such as illness of the trainer). We recommend that clients consider flexible cancellation policies when selecting locations or suppliers.

Article 5 – Limitation of liability

ATOLO’s contractual and non-contractual liability is limited to the amount paid by the client for the relevant services. Under no circumstances will ATOLO be liable for indirect damages, consequential damages, or lost profits.

Article 6 – Confidentiality and data protection

Both parties guarantee and declare that they will comply with all their respective obligations under the European General Data Protection Regulation (GDPR- regulation 2016/679).

All information provided by one party to the other, whether orally or in writing, regardless of its nature, will be considered confidential. The parties will treat the information as strictly confidential and use it solely for the purposes of the training courses, with the aim of maximizing their impact.

This article remains in effect during the duration of the agreement and for a period of five (5) years after its termination.

Article 7 – Force Majeure

Neither party is liable or considered to be in default for any late or non-fulfilment of obligations as a direct or indirect result of force majeure. A party invoking such force majeure will notify the other party, stating the reason. They will make reasonable efforts to avoid or limit the impact of the force majeure and any resulting damages.

Article 8 – Applicable law

These General Terms and Conditions and the contractual relationship between ATOLO and the client are governed by Belgian law.

Any disputes will be settled exclusively by the courts with territorial jurisdiction in the registered office of ATOLO NV. However, the parties expressly agree that they will first endeavour to resolve any dispute amicably.

Article 9 – Complaints procedure

Complaints regarding delivered services must be submitted in writing with justification to welcome@atolo.eu within fifteen (15) calendar days after execution of the relevant service. After this period, the service shall be deemed accepted by the client.